Live Receptionists for Businesses and Teams
We handle conversations so you can focus on conversions.
Delegate phone answering, live chat, help desk services, and more to our dedicated receptionists.
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Trusted by Thousands of Companies Around the World
How Top Virtual Live Receptionists Help Their Clients
Calendar Management
Top Virtual's Receptionists take care of appointment scheduling, making follow up calls and requesting for call back.
Survey Handling
Top Virtual's Receptionists help you learn more about your customers by gathering data through written surveys or recordings of feedback calls.
Live Phone Answering
Top Virtual's Receptionists pick up or transfer calls, respond to basic questions using a script, and take messages for managers or team leaders.
Email Answering
Receptionists organize clients email inboxes and cut down response times for messages, responding using templates from the client.
Social Media Answering
Your Top Virtual's Receptionist can respond to questions customers send through your business social media profiles.
Help Desk Services
Receptionists manage support tickets, takes care of escalations, and ensure that someone is handling customer concerns at all hours.
Lead Response Management
Your receptionist handles leads that come in through your various channels (e.g. website, phone calls, and emails).
Outbound Courtesy Calls
Top Virtual's Receptionists can make short reminder calls for appointments, renewals, or follow-ups.
Top Virtual Assistant is a Managed Talent Experience
Your assistant is dedicated to only your business, so they'll learn and improve and get better at your processes over time. Top Virtual Assistants only work with one client, ensuring your work is prioritized.
Your dedicated Customer Success Manager will help you with onboarding, your assistant's training, and work with you on performance feedback & continuous improvement for your assistant.
Your assistant isn't alone: they're supervised by both TVA's team captains and supervisors.
TVA also employs sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, whom work to proactively resolve issues.
In addition, our 24/7 quality management teams employ rigorous quality control procedures to identify quality issues and proactively solve them for you.
If quality is your goal, TVA remains the best choice in this industry.
Your assistant is connected to TVA's training team and with supervisors who are ready to help them understand new tasks/tools as needed.
TVA also offers an affordable in-app training service that allows clients request focused training programs for their assistants, completely managed by TVA's Training & Development team.
TVA has partnered with several well-known companies that offer great discounts for TVA clients on their various creative, development, financial, sales, and communication products & services. Learn more here.
Don't Just Take Our Word For It
Top Virtual Assistant is consistently ranked as one of the best talent-as-a-service providers on all leading B2B review sites.
Google123 Reviews
★★★★☆
Capterra51 Reviews
★★★★☆
Goodfirms47 Reviews
★★★★★
Clutch21 Reviews
★★★★★
Dedicated Receptionist Pricing
Dedicated Receptionist 8H
- 160 Hours per month
- Dedicated Assistant
- Customer Success Manager
- Free training and onboarding
- Rigorous quality control and supervision
- Top Virtual Assistant Task Management App
Dedicated Receptionist 16H
- 320 Hours per month
- Dedicated Assistants
- Customer Success Manager
- Free training and onboarding
- Rigorous quality control and supervision
- Top Virtual Assistant Task Management App
Enterprise Solutions
- 480 Hours per month
- Dedicated Assistants
- Customer Success Manager
- Free training and onboarding
- Rigorous quality control and supervision
- Top Virtual Assistant Task Management App
Do you need specialization, end-to-end teams, bilingual options?
Top Virtual Assistant Workspace App to Help You Manage Your Work and Team
All clients receive access to the Top Virtual Assistant app – a specialized app, perfected using our years of experience managing remote teams.
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Assign Tasks and Track Progress
Manage tasks and track progress through our built-in ‘Tasks’ tool.
Communicate with Top Virtual Assistant
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Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Create Training and Process Videos with Wink Screen Recorder
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Wink is Top Virtual Assistant’s free screen recording app to help you record processes and training materials for your assistant for anyone else!). It’s similar to Loom, but without any limits.
No installation required, just click “Start Recording”, and that’s it!
Delegate Process and Recurring Tasks with Workflows
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Use ‘Workflows’ to define complex, repetitive processes.
Use ‘Routine’ to delegate recurring, regular tasks.
Upskill Your Assistant with Managed Training
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Use our in-app training module to enroll your assistant in training courses managed by Top Virtual Assistant’s in-house Training & Development team.
Unlimited Cloud Storage for Your Content
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Top Virtual Assistant’s Workspace app includes unlimited cloud storage, Wink videos, and training materials. For clients on full-time plans. 10 GB storage for clients on part-time plans.
Getting Started is Easy
Sign up today. Start working with your assistant in less than a week.
Add requirements
& sign up today
Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).
Connect with your CSM & onboarding team
Your CSM and Top Virtual Assistant onboarding team connects with you to confirm the start date and/or clarify details.
Meet your Top Virtual Assistant Assistant next week
We match you with the perfect Top Virtual Assistant – ready to learn and accomplish from Day 1.
FREQUENTLY ASKED QUESTIONS (FAQs)
Top Virtual Assistant completes every piece of work for its clients through trained human Assistants. However, Top Virtual Assistant leverages sophisticated artificial intelligence (AI) to improve work quality. Our strategic use of AI is one of the reasons why we can offer our high-quality services at a competitive price point.
Yes. Top Virtual Assistant can sign a non-disclosure agreement that covers both your relationship with Top Virtual Assistant and Top Virtual Assistant/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.
Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.
Your Top Virtual Assistant will easily work alongside you, even if they're in another time zone. They can be there during your business hours, regardless of the time difference!
You can access Top Virtual Assistant anywhere in the world! Please note that Top Virtual Assistant can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Each business has its own dedicated team, meaning other clients’ work is never prioritized over yours. Your team’s work is always the highest priority.
Top Virtual Assistant receptionists are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Top Virtual receptionists are supervised by talented Managers and have a team they can rely on for help. Our assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Top Virtual Assistants guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Top Virtual Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Top Virtual Assistant can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Top Virtual Assistant has excellent Customer Support, available round the clock on all plans. Top Virtual Assistant guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Top Virtual Assistant Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Top Virtual Assistant Support.
You also get a dedicated Client Success Manager who can help you with any aspect of the Top Virtual Assistant experience.
Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
About Us
The top 0.5% of global virtual assistants are meticulously vetted, intensively trained, and fully managed to elevate your operations beyond industry standards.
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