Customer Service Representatives for SAAS Apps
Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!
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Trusted by Thousands of Companies Around the World
What can Top Virtual Assistant CSRs do?
Live chat
Enable round the clock chat support and ensure exceptional CSAT scores for your business.
Email and ticket support
Top Virtual Assistant CSRs can escalate and resolve support emails and tickets in your CRM.
Customer onboarding and acquisition
Your assistant can answer critical questions and guide customers during onboarding process.
Phone Support
Your CSRs can serve on your customer support hotline or compliment your existing team.
After hours & 24/7 coverage
Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.
Order processing and refunds
Top Virtual Assistant CSRs can execute cold calling campaigns and answer queries using scripts.
Product recommendation and guidance
They can create, distribute, and collect customer surveys, compiling the results in a datasheet.
Deliver quotes and estimates
Your assistant can manage communities, moderate posts and engage with your audience.
Easiest way to build or compliment your customer success team
Top Virtual Assistant enables clients to outsource entire customer experience operations, develop a training and measurement system, and increase/decrease team size whenever needed.
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Top Virtual Assistants only work with one client, ensuring your work is prioritized.
CSMs are your Top Virtual Assistant consultants. They are responsible for ensuring your success with our software & service.
All Top Virtual Assistant clients receive complimentary access to the Top Virtual Assistant Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Industries that rely on Top Virtual Assistant to drive conversations forward
Don't Just Take Our Word For It
Top Virtual Assistant is consistently ranked as one of the best talent-as-a-service providers on all leading B2B review sites.
Top Virtual Assistant Workspace™ app to manage your team and work
The Top Virtual Assistant Workspace™ app was built to help you communicate, delegate, train, and manage your team efficiently.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Wink is Top Virtual Assistant's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.
No installation required, just click "Start Recording", and that's it!
Use our in-app training module to enroll your assistant in training courses managed by Top Virtual Assistant's in-house Training & Development team.
Use 'Workflows' to define complex, repetitive processes.
Use 'Routine' to delegate recurring, regular tasks.
Manage tasks and track progress through our built-in 'Tasks' tool.
Top Virtual Assistant Workspace app includes unlimited cloud storage, Wink videos and training materials.
* For clients on full-time plans. 10 GB storage for clients on part-time plans.
Google123 Reviews
★★★★☆
Capterra51 Reviews
★★★★☆
Goodfirms47 Reviews
★★★★★
Clutch21 Reviews
★★★★★
Companies use Top Virtual Assistant in many different ways
Top Virtual Assistant CSRs can be used as an omnichannel support solution, deployed at any time of the day, and scaled/downsized as required.
Vacation rental co. operating 200+ rentals use Top Virtual Assistant to offer 24/7 guest support
Top Virtual Assistant helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.
Top Virtual Assistant maintain all listings, manage inventory , and attend guest support hotlines.
Email Marketing Saas App uses Top Virtual Assistant to onboard new users
Top Virtual Assistant enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.
150% increase in signups where live support was a touchpoint.
E-com aggregator company uses Top Virtual Assistant to offer real-time support for 100+ brands
NY-based ecommerce aggregator company uses Top Virtual Assistant to develop hybrid customer support teams each assigned to a collection of their brands.
Top Virtual Assistant now handles 100% omnichannel support with an avg. 90% CSAT across all brands.
Getting Started is Easy
Sign up today. Start working with your assistant in less than a week.
Add requirements
& sign up today
Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).
Connect with your CSM & onboarding team
Your CSM and Top Virtual Assistantonboarding team connects with you to confirm the start date and/or clarify details.
Meet your Top Virtual Assistant Assistant next week
We match you with the perfect Top Virtual Assistant – ready to learn and accomplish from Day 1.
Top Virtual Assistant CSR Pricing
Need specialization, end-to-end teams, bilingual options? Book a call with our team today.
CSR Full-Time
- 160 Hours per month
- Dedicated Assistant
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Top Virtual Assistant Management App
- Your timezone - Any hours you want
- Share with colleagues
- Unlimited file sharing/storage
CSR Team (3+ CSRs)
- 160 Hours per agent per month
- Dedicated Assistants
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Top Virtual Assistant Management App
- Your timezone - Any hours you want
- Share with colleagues
- Unlimited file sharing/storage
Enterprise Plan
- Full customization
- End-to-end teams
- Any coverage needed
- Customized billing
- Security and compliance
FREQUENTLY ASKED QUESTIONS (FAQs)
Yes, your Top Virtual Assistant CSR only works for you, on your tasks and business activities during the agreed-upon hours.
That's your choice! Top Virtual Assistants work for clients worldwide - we can handle any timezone.
You can access Top Virtual Assistant anywhere in the world! Please note that Top Virtual Assistants can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Yes, our virtual assistants are categorized into industry specialists and generalists, ensuring tailored support for your specific business niche.
Top Virtual Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Top Virtual Assistant has the following methods available:
- Web app
- Slack integration
- Mobile app for iOS & Android
- Dedicated phone number (call & texts)
- Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Top Virtual Assistants guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Top Virtual Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Top Virtual Assistant can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Top Virtual Assistants has excellent Customer Support, available round the clock on all plans. Top Virtual Assistant guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Top Virtual Assistant Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Top Virtual Assistant Support.
You also get a dedicated Client Success Manager who can help you with any aspect of the Top Virtual Assistants experience.
Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
About Us
The top 0.5% of global virtual assistants are meticulously vetted, intensively trained, and fully managed to elevate your operations beyond industry standards.
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